Privacy Policy

MIVORA | Everyday Living, Elevated.

At MIVORA, your privacy matters to us. We are committed to handling your personal information responsibly and transparently.

This Privacy Policy explains how we collect, use, share, and protect personal information when you visit our website, place an order, or communicate with our team.

1. Information We Collect

Depending on how you interact with our store, we may collect:

• Contact information: Name, email address, phone number, and delivery address.

• Order information: Products purchased, order history, delivery preferences, and order status.

• Payment information: Payment method, order value, and payment status. For Cash on Delivery orders, payment is collected by the delivery partner.

• Technical information: IP address, browser type, device information, and website activity.

• Customer communications: Messages, inquiries, feedback, and customer support requests.

We collect information directly from you and, where applicable, automatically through our website and service providers.

2. How We Use Your Information

We may use your information to:

• Process, confirm, and fulfill orders.

• Arrange shipping and delivery.

• Contact you regarding your purchases.

• Provide customer support.

• Handle returns, exchanges, and refunds.

• Improve our website, products, and services.

• Detect and prevent fraud or misuse.

• Comply with applicable legal obligations.

• Send promotional communications where permitted by law and your applicable preferences.

3. Sharing Your Information

We may share relevant personal information with trusted service providers when necessary to operate our business.

These may include:

• Shopify, our e-commerce platform provider.

• Product fulfillment and delivery partners.

• Customer support and communication providers.

• Website analytics and advertising service providers.

• Professional advisers and regulatory authorities where required.

Our delivery and fulfillment partners may receive the information necessary to process and deliver your order.

We do not sell customer contact lists to third parties for their independent marketing purposes.

Certain advertising or analytics technologies may involve data sharing that is subject to additional privacy choices or legal requirements.

4. Cookies and Tracking Technologies

Our website may use cookies and similar technologies to operate the store, remember preferences, understand website performance, and support advertising activities.

Some cookies are necessary for website functionality, while others may be used for analytics or personalized advertising.

Where required by applicable law, we will request your consent before using non-essential tracking technologies.

You can manage available privacy choices through our website's privacy settings and your browser controls.

5. Marketing Communications

If you choose to receive marketing communications from MIVORA, we may send information about products, promotions, and special offers.

You can opt out of marketing emails through the unsubscribe option provided in those messages.

You may also contact us to request that we stop sending promotional communications.

Transactional messages relating to your orders may still be sent when necessary.

6. Data Security

We take reasonable technical and organizational measures to protect personal information against unauthorized access, loss, misuse, alteration, and disclosure.

However, no internet-based system can guarantee absolute security.

7. Data Retention

We retain personal information for as long as reasonably necessary to fulfill the purposes described in this policy, including order processing, customer service, legal compliance, recordkeeping, and dispute resolution.

Retention