Refund policy

Returns, Refunds & Customer Care

MIVORA | Everyday Living, Elevated.

Your Satisfaction Matters to Us.

At MIVORA, we believe that a great shopping experience doesn't end when your order arrives.

We want you to shop with confidence, knowing that our team is here to support you before, during, and after your purchase.

If something isn't right with your order, we're committed to helping you find a fair and appropriate solution.

Shop With Confidence

  • Dedicated Customer Support — Our team is here to help with your orders, questions, and product concerns.

  • Support After Delivery — We're here to assist you even after your order has arrived.

  • Product Issue Assistance — If your item arrives damaged, defective, or incorrect, we'll help resolve the issue.

  • Clear & Fair Resolutions — Eligible issues are handled through appropriate repairs, replacements, or refunds.

1. Something Wrong With Your Order? We're Here to Help.

We carefully select the products offered at MIVORA. However, if an item arrives damaged, defective, or different from what you ordered, please contact us.

Our support team will review your concern and guide you through the available solutions.

Depending on the circumstances and your applicable consumer rights, this may include a replacement, repair, or refund.

2. Easy Support Process

Getting assistance is simple:

  1. Contact Us — Reach out to our customer support team.

  2. Tell Us What Happened — Share your order number and a brief description of the issue.

  3. We'll Review It — We may request photos or a short video where reasonably available.

  4. We'll Help Resolve It — Our team will explain the next steps and arrange the appropriate solution.

Our goal is to make the process as straightforward as possible.

3. Returns & Exchanges

We review return and exchange requests based on the product, its condition, the reason for the request, and applicable consumer protection laws.

If a product has a specific voluntary return or exchange offer, the details will be displayed on its product page.

We do not generally offer voluntary change-of-mind returns unless expressly stated for a product.

This does not affect any rights you may have under applicable law.

4. Refunds

Where a refund is required by law or approved under an applicable MIVORA return offer, we'll help arrange it.

For Cash on Delivery orders, our team will explain the available refund method and any necessary details.

Applicable refunds will be processed within the legally required timeframe.

5. Return Shipping

For damaged, defective, incorrect, or non-conforming products, return shipping arrangements will be handled in accordance with applicable consumer protection requirements.

For voluntary returns, where offered, any applicable shipping charges will be explained before the return is arranged.

6. Order Cancellations

Need to change or cancel your order?

Contact us as soon as possible, and we'll do our best to assist based on the order status and applicable requirements.

7. We're Always Happy to Help

Whether you have a question before ordering or need assistance after delivery, MIVORA Customer Support is your point of contact.

Customer Support

Please include your order number when contacting us about an existing purchase.

8. Your Rights Are Protected

Your rights as a consumer are important to us.

Nothing in this policy limits or excludes any mandatory rights available under applicable consumer protection laws in the United Arab Emirates.

Thank you for choosing MIVORA.

Everyday Living, Elevated.